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COVID-19 Update

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March 19, 2020


To:  All Plano Community Home Sponsored Property Residents


Fr:  Lee Ann Hubanks, President

Rhoda Byers, Executive Vice President

Roque Christensen, Executive Vice President


We are closely monitoring the COVID-19 situation to make sure we’re doing the right thing for the health and safety of our employees and residents. Our number one priority is safety, and that is at the forefront of every decision we make.


Considering this unprecedented event happening in the world right now, our residents are a priority as you fall into the most vulnerable category.  We are doing everything we can as housing providers to make you and the environment safe.  Therefore, we have made the following decisions and strongly encourage you, your family, and friends to follow our requests.


We have been on numerous conference calls with HUD and other experts on how we should address COVID-19 prevention in our properties. First and foremost, we are housing providers, NOT medical facilities with medical personnel.  Thus, we are not allowed to provide any medical care, provide any medical advice, nor use any medical equipment.  HUD has instructed our staff that if a resident is ill or requests a work order or emergency assistance, they will ask you specific questions before entering your apartment.  In certain situations, they may not enter your apartment.. You have the right not to allow a staff member into your apartment UNLESS there is a health and safety emergency issue. ( water heater goes bad, AC is no longer working, the refrigerator stops working, serious water issues which may be unsafe for you or damage the property).   


We will be implementing the following Effective Immediately:

  • We are strongly recommending that family not visit, and if they do, you are limited to one guest per apartment, and we ask that no one under the age of 18 enter the building. 

  • Should you or anyone you have visited becomes ill with COVID-19, you are required to report this information to the office immediately, as we are required to notify Collin County Health Department. 

  • All common areas will be closed (Libraries, kitchens, public restrooms, community/computer/activity/exercise rooms, public restrooms)

  • All Transportation Requests we approved through today will be honored, BUT there will be no group outings (Walmart, grocery stores, events, etc.)

  • If you are going to be off-campus and with family during this time, Please complete an Absence from Unit Form, available in the Business Office.  Your time away during this time only will not be counted against our policy. The staff must know who is in the building.

  • We are also taking the added precaution of strongly discouraging residents from leaving the Community on travel or go to a location where more than ten people will be present.

  • At this time, the laundry rooms will remain open.  You are encouraged to wipe down the machines before use.  Please bring a timer with you so you can return to your apartment while the washing and drying cycles complete.  Each time you return to your apartment, wash your hands with soap and warm water for 20 seconds. 

  • We will have limited maintenance staff.  Please understand that if your work order request is not an emergency, we will respond as time and staff allows.  Emergencies will be addressed as quickly as possible (see examples above). 

  •  Residents are welcome to gather in each other’s apartments. We want to remind you that the CDC has said there should be no more than ten people gathered in the same area, a social distancing of 6 feet is suggested, and the more people in and out of an area increases the risk of exposure. 

  • ALL exterior doors will be locked 24 hours/day indefinitely.  This is for your protection.  Please do not prop doors open. 

  • We will continue with regular Pest Control schedules.  Pest Control will be wearing protective gear, and PCHSP staff will be standing in the hallway. 


Staff will be wiping down frequently touched surfaces regularly. 


At this time, PCHSP is going to conduct business as usual as much as possible.  Staff will practice social distancing and will not be shaking hands or hugging residents.  This doesn’t mean we don’t care; it just means we are trying to protect you and our staff. 

Plano Community Homes

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